COLLECTION AND USE
rhipe collects personal information directly from you:
when you fill out our online contact form requesting more information about a product or service;
when you provide any details to us over the telephone;
when you sign up to become one of our partners; or
when you purchase a product or service directly from us.
If you are a partner, we also collect your self-reported usage statistics.
The information we collect includes, but is not limited to your company’s name, your name, mailing address, phone number, your email address, billing address, user name, password and a variety of other information needed in the course of billing and providing services to you.
This is information you provide voluntarily and if not provided it adversely affects our ability to process your request or serve you as a customer.
rhipe uses the personal information we collect to:
provide you any requested products and services;
invoice and process payments for products and services;
create and inform you of products and services that better meet your needs.
rhipe may also use your personal information collected directly from you, in conjunction with information available from other sources, to market new services to you that we think will be of interest to you.
UPDATING YOUR INFORMATION
Because rhipe desires accuracy of the information we obtain and use about our visitors and customers, you may review, update or correct your personal information by contacting us via email at firstname.lastname@example.org.
rhipe will not supply your personal information to third parties for any reason, unless this is required to provide a product or service you have requested or to communicate with you.
We will never disclose to an unaffiliated third party any of the following information: the files or materials residing on rhipe’s storage devices or its network of shared server computers which are not otherwise viewable from the web; your name, address, phone number, credit card, debit card, banking information, electronic funds transfer information, email or alias email address, or other specific personal identifying information, unless you provide express written permission in advance.
rhipe Pty Ltd may disclose your information if required to do so by law or in the good-faith belief that such action is reasonably necessary to comply with legal process, respond to any claims against it or to protect the rights, property or personal safety of rhipe, our customers or the public.
Many of the products and services offered through the rhipe website are provided by companies which are located outside of Australia. Where you request a product or service from an offshore company, your personal details may be provided to that company.
rhipe does not send “junk” or unsolicited bulk email known as “spam.” rhipe will, however, use email in some cases to respond to inquiries, confirm purchases or contact customers. These transaction-based emails are not considered spam and are automatically generated.
rhipe also provides an optional newsletter outlining benefits for customers, resellers, system administrators and other newsletter subscribers which update you on the latest rhipe news, promotions and product updates. If you wish to no longer receive our newsletter or promotional emails (other than transaction based emails) you may at any time request that rhipe not send further promotional emails by clicking on the unsubscribe link at the bottom of each promotional email or contacting us email@example.com.
We welcome any questions or comments you may have regarding your privacy. Please direct all inquiries firstname.lastname@example.org
MAKING A COMPLAINT